Terms of service

Effective Date: July 21, 2026
Last Updated: July 21, 2026

Welcome to NQS Creative. These Terms of Service (“Terms”) govern your access to and use of the website located at nqscreative.com and any services, content, features, communications, products, or deliverables provided by NQS Creative, collectively referred to as the “Services.”

The Services are operated by NQS Creative, located in Buenos Aires, Argentina (“NQS Creative,” “we,” “us,” or “our”).

By accessing or using our website or Services, submitting a project inquiry, accepting a proposal, or purchasing Services from us, you agree to these Terms. If you do not agree with these Terms, you should not use our website or Services.

1. Eligibility and Authority

You must be at least 18 years old, or the legal age of majority in your jurisdiction, to enter into a binding agreement with us.

If you use the Services on behalf of a company, organization, or other legal entity, you represent that you have the authority to bind that entity to these Terms. In that case, “you” and “your” refer to both you and the entity you represent.

2. Our Services

NQS Creative is a Buenos Aires-based creative studio specializing in architectural visualization and CGI solutions.

Our Services may include:

CGI still images and architectural renderings.
Film and animation.
Virtual reality experiences.
Interactive applications.
Visual styling and creative direction.
Architectural and real-estate visualization.
Immersive visual experiences.
Related creative, design, production, and consulting services.

The exact scope, deliverables, schedule, pricing, revision process, and other project-specific terms may be described in a proposal, quotation, statement of work, purchase order, invoice, email confirmation, or other written agreement between you and NQS Creative.

If a project-specific written agreement conflicts with these Terms, the project-specific agreement will govern with respect to that conflict.

3. Project Inquiries and Proposals

Submitting an inquiry through our website does not create a contractual relationship or require us to accept a project.

A project becomes binding only after we confirm our acceptance in writing and, where applicable:

You approve a proposal or quotation.
You sign a project agreement or statement of work.
You pay a required deposit or initial invoice.
We otherwise confirm in writing that work will begin.

Unless stated otherwise, proposals and quotations are valid only for the period specified in the applicable document. If no validity period is stated, the proposal will remain valid for 30 calendar days from its issue date.

4. Client Responsibilities

You agree to provide, in a timely manner, all information and materials reasonably required to perform the Services, including, where applicable:

Architectural plans and drawings.
Models and technical specifications.
Material and finish references.
Branding assets.
Images and visual references.
Written instructions.
Feedback and approvals.
Access credentials or technical information.
Any necessary permissions, licenses, or releases.

You are responsible for ensuring that the information and materials you provide are accurate, complete, lawful, and suitable for the intended project.

Delays in providing required materials, instructions, approvals, or feedback may affect the project schedule and delivery dates. NQS Creative will not be responsible for delays caused by the client or by third parties under the client’s control.

5. Client Materials

You retain ownership of the materials you provide to us, including plans, drawings, images, logos, text, models, data, and other project assets (“Client Materials”).

You grant NQS Creative a non-exclusive, worldwide, royalty-free license to access, reproduce, modify, process, display, and otherwise use the Client Materials solely as necessary to:

Evaluate your inquiry.
Perform the requested Services.
Produce project deliverables.
Communicate with you about the project.
Maintain reasonable project records.
Exercise any portfolio rights described in these Terms.

You represent and warrant that:

You own the Client Materials or have permission to use them.
You have the right to provide them to NQS Creative.
Our authorized use of them will not infringe another person’s intellectual-property, privacy, publicity, confidentiality, contractual, or other legal rights.

You are responsible for claims arising from materials you provide without the required rights or permissions.

6. Fees and Payment

Project fees, payment schedules, deposits, taxes, expenses, and accepted payment methods will be stated in the applicable proposal, quotation, invoice, or project agreement.

Unless otherwise agreed in writing:

Deposits and advance payments are non-refundable once work has begun.
Invoices are payable by the due date shown on the invoice.
You are responsible for applicable taxes, bank charges, transfer fees, and payment-processing fees unless otherwise stated.
NQS Creative may suspend work or withhold deliverables while an invoice remains overdue.
Delivery dates may be adjusted when payments are delayed.

Where permitted by law, overdue amounts may accrue interest at the lower of 1.5% per month or the maximum rate permitted by applicable law.

Payment does not transfer ownership of unpaid deliverables. Any license or transfer of intellectual-property rights is conditional upon our receipt of all amounts owed for the applicable project.

7. Revisions and Changes in Scope

The number and type of revisions included in a project will be described in the relevant proposal or project agreement.

Unless otherwise agreed:

Revision requests must remain within the originally approved scope.
You must provide clear and consolidated feedback.
Revisions requested after approval of a project stage may require additional fees.
Changes to project objectives, dimensions, layouts, designs, materials, camera angles, animations, technical requirements, or deliverable formats may constitute a change in scope.
Work outside the agreed scope may be quoted and invoiced separately.
Additional work will begin only after written approval of the additional fees or updated scope.

Minor artistic or technical differences between preliminary materials and final deliverables do not constitute defects when they are consistent with the approved creative direction.

8. Project Schedule and Delivery

Any schedule or delivery date is based on the information available when it is provided.

Unless expressly guaranteed in writing, project dates are reasonable estimates and may be affected by:

Delayed client feedback or approvals.
Changes in scope.
Incomplete or inaccurate Client Materials.
Third-party delays.
Technical difficulties.
Events outside our reasonable control.
Additional revisions.
Delayed payments.

We will make reasonable efforts to communicate material changes to the expected schedule.

Deliverables may be provided through email, cloud storage, download links, project-management platforms, or another agreed delivery method.

You are responsible for downloading and securely storing delivered files. Unless otherwise agreed, we do not guarantee permanent storage of working files or final deliverables after project completion.

9. Acceptance of Deliverables

You are responsible for reviewing deliverables promptly and notifying us of any material issue within the review period specified in the applicable project agreement.

If no review period is specified, you must notify us within 10 calendar days after delivery.

Deliverables will be considered accepted when the earliest of the following occurs:

You expressly approve them.
You use, publish, distribute, submit, display, or otherwise exploit them.
You fail to report a material issue within the applicable review period.
You make the final payment without reserving a specific, documented issue.

Acceptance does not eliminate rights that cannot legally be waived.

10. Intellectual Property

NQS Creative materials

NQS Creative retains ownership of its pre-existing and independently developed materials, including production methods, workflows, templates, software, scripts, tools, techniques, libraries, models, shaders, textures, presets, processes, know-how, internal working files, and reusable design elements.

These materials are not transferred to the client unless expressly agreed in writing.

Project deliverables

Ownership and licensing terms for final project deliverables will be specified in the applicable proposal or project agreement.

Unless otherwise stated in writing, after full payment of all applicable invoices, NQS Creative grants you a non-exclusive, worldwide license to use the approved final deliverables for the business, marketing, presentation, promotional, sales, and communication purposes contemplated by the project.

Unless expressly included in writing, the following are not transferred:

Source files.
Native production files.
Editable project files.
3D models.
Scene files.
Raw animation files.
Working files.
Internal drafts.
Rejected concepts.
Production tools.
Licensed third-party assets.

You may not resell, sublicense, redistribute, or make the deliverables available as standalone stock assets, templates, source materials, or competing products unless we authorize it in writing.

11. Third-Party Materials and Licenses

Projects may incorporate third-party materials such as fonts, stock photography, music, sound effects, video footage, 3D models, textures, plugins, software, code libraries, and other licensed assets.

Third-party materials remain subject to their respective license terms. Your use of a deliverable containing third-party materials may be limited by those licenses.

Where appropriate, we may require you to obtain or pay for a separate third-party license.

We are not responsible for a client’s use of third-party materials outside the scope of the applicable license.

12. Portfolio and Promotional Use

Unless otherwise agreed in writing or restricted by a valid confidentiality obligation, NQS Creative may display completed or publicly released project work for:

Our website.
Social-media accounts.
Portfolios.
Awards.
Publications.
Presentations.
Marketing materials.
Industry events.
New-business proposals.

We will not knowingly disclose confidential information that has not been made public.

If a project must remain confidential or cannot be used in our portfolio, that restriction must be agreed upon in writing before the project begins.

13. Confidentiality

Each party may receive non-public information belonging to the other party.

The receiving party agrees to:

Use confidential information only for the relevant business relationship or project.
Protect it using reasonable care.
Disclose it only to personnel, contractors, or advisers who need access and are subject to appropriate confidentiality obligations.
Not disclose it to unauthorized third parties.

Confidential information does not include information that is or becomes public without a breach of these Terms, was lawfully known before disclosure, is independently developed, is lawfully obtained from a third party, or must be disclosed under applicable law or a valid legal order.

The parties may enter into a separate nondisclosure agreement when appropriate.

14. Website Use

You may use our website only for lawful purposes.

You may not:

Attempt to gain unauthorized access to our website, accounts, servers, or systems.
Interfere with the website’s security or operation.
Introduce malware, malicious code, or harmful content.
Conduct automated scraping or data extraction without authorization.
Misrepresent your identity or affiliation.
Copy or republish website content without permission.
Use our website or Services to infringe the rights of another person.
Use our contact forms or communication systems to transmit spam or abusive content.
Use our website in violation of applicable law.

We may restrict or block access when we reasonably believe that these Terms, applicable law, or our systems are being violated.

15. Email Communications

Transactional and service communications

When you contact us, request Services, or enter into a business relationship with us, we may send transactional or service-related emails, including inquiry confirmations, project communications, proposals and quotations, customer-support responses, invoice and payment communications, file-delivery notifications, security alerts, service or policy updates, and other communications necessary to provide requested Services.

These communications are not promotional and may be necessary to manage our relationship with you.

Marketing communications

We may send newsletters, company updates, project announcements, or promotional communications where permitted by applicable law.

We obtain marketing contacts through our own website, direct business relationships, event interactions, referrals, or other lawful sources. We do not purchase, rent, scrape, or use improperly obtained email lists.

Marketing emails will include a clear method to unsubscribe where required. You can unsubscribe by clicking the unsubscribe link included in the message or emailing hello@nqscreative.com.

We will process unsubscribe requests within the period required by applicable law. You may continue receiving transactional or project-related emails when necessary.

Email service providers

We may use third-party service providers, including Mailgun, to deliver and manage email communications.

These providers may process email addresses, delivery information, message metadata, bounce information, complaint information, unsubscribe status, and related technical data on our behalf.

16. Privacy

Our collection and use of personal information are described in our Privacy Policy, available at: nqscreative.com/privacy

By using our website or Services, you acknowledge that you have reviewed our Privacy Policy.

17. Cancellations and Project Termination

Either party may terminate a project according to the terms of the applicable proposal or project agreement.

Unless otherwise agreed in writing, if you cancel a project after work has begun:

Deposits and payments already made are non-refundable.
You must pay for all work completed through the termination date.
You must reimburse approved expenses and non-cancellable third-party costs.
Any remaining balance for completed work becomes immediately due.
No license to use unpaid or unapproved work is granted.

NQS Creative may suspend or terminate a project if you fail to make a required payment, repeatedly fail to provide necessary materials or feedback, request unlawful or unethical work, create a security or legal risk, or materially breach these Terms or a project agreement.

Where reasonably possible, we will provide written notice and an opportunity to cure a remediable breach.

18. Refunds

Because our Services generally involve customized creative work, refunds are not automatically available after work has begun.

Any refund will depend on the applicable project agreement, the amount of work already completed, third-party costs incurred, whether the Services have already been delivered, and non-waivable rights under applicable law.

To request a refund review, contact hello@nqscreative.com.

Nothing in these Terms limits consumer rights that cannot legally be waived.

19. Accuracy of Architectural Visualizations

Architectural visualizations, CGI renderings, animations, and immersive experiences are artistic and illustrative representations.

Unless expressly agreed otherwise in writing, they are not construction documents, engineering documents, survey documents, regulatory submissions, technical certifications, guarantees of final construction results, or exact representations of lighting, color, materials, dimensions, landscaping, views, or surrounding conditions.

Final built results may differ because of construction methods, available materials, site conditions, design modifications, lighting, display calibration, manufacturing tolerances, regulations, or decisions made by architects, engineers, developers, contractors, consultants, or other parties.

You are responsible for having qualified professionals verify technical, architectural, engineering, safety, accessibility, legal, and regulatory matters.

20. No Guaranteed Commercial Results

We do not guarantee that any visualization, animation, campaign, presentation, interactive experience, or other deliverable will produce a particular commercial outcome.

We do not guarantee sales, leads, investments, approvals, awards, media coverage, customer engagement, project financing, regulatory approval, or any specific business result.

Creative and commercial results depend on factors outside our control.

21. Disclaimer of Warranties

To the maximum extent permitted by applicable law, our website and Services are provided on an “as is” and “as available” basis.

We do not warrant that our website will always be available or error-free, that every defect will be corrected immediately, that our website will be free from all harmful components, that the Services will meet every subjective expectation, that third-party platforms will remain available, or that deliverables used outside the agreed scope will perform as intended.

Nothing in these Terms excludes warranties or rights that cannot legally be excluded.

22. Limitation of Liability

To the maximum extent permitted by applicable law, NQS Creative and its owners, team members, employees, contractors, representatives, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages.

This includes loss of profits, revenue, data, business opportunities, goodwill, anticipated savings, commercial reputation, or use of a project or deliverable.

To the maximum extent permitted by law, NQS Creative’s aggregate liability arising from or related to a project or the Services will not exceed the total amount actually paid to NQS Creative for the specific Services giving rise to the claim during the six months preceding the event that caused the claim.

These limitations do not apply where liability cannot legally be limited or excluded.

23. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless NQS Creative and its owners, employees, contractors, representatives, and service providers from claims, liabilities, losses, damages, and reasonable expenses arising from Client Materials you provide, your lack of rights or permissions, misuse of our website or deliverables, violation of these Terms or applicable law, infringement of another person’s rights, or statements and claims you add to the deliverables.

24. Force Majeure

Neither party will be liable for a delay or failure caused by events outside its reasonable control, including natural disasters, fire, flood, epidemics or pandemics, war, terrorism, civil unrest, government actions, labor disputes, power failures, internet or telecommunications failures, cloud-service outages, cyberattacks, supplier failures, or transportation disruptions.

The affected party will make reasonable efforts to notify the other party and resume performance when reasonably possible.

25. Independent Contractor Relationship

NQS Creative provides Services as an independent contractor.

Nothing in these Terms creates an employment relationship, partnership, joint venture, fiduciary relationship, agency relationship, or authority for either party to bind the other.

26. Governing Law and Jurisdiction

These Terms and any dispute arising from or relating to the website, the Services, or a project are governed by the laws of the Argentine Republic, without regard to conflict-of-law principles.

To the extent permitted by applicable law, the parties submit to the jurisdiction of the competent courts located in the Autonomous City of Buenos Aires, Argentina.

Nothing in this section limits any mandatory jurisdictional or consumer-protection rights that apply by law.

27. Changes to These Terms

We may update these Terms periodically to reflect changes in our Services, practices, technology, or legal obligations.

When we make changes, we will update the “Last Updated” date at the top of this page.

Material changes may also be communicated through the website or by email when appropriate or required by law.

Your continued use of our website or Services after revised Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

Changes to these website Terms will not retroactively alter the material commercial terms of an existing project agreement unless agreed in writing.

28. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be modified to the minimum extent necessary or removed, and the remaining provisions will remain in effect.

29. Waiver

A failure or delay in enforcing a provision of these Terms does not waive the right to enforce it later.

A waiver is effective only when made in writing by the party granting it.

30. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

We may assign these Terms in connection with a merger, acquisition, restructuring, sale of assets, or transfer of our business, subject to applicable law.

31. Entire Agreement

These Terms, together with our Privacy Policy and any applicable proposal, quotation, statement of work, invoice, or written project agreement, constitute the entire agreement concerning the relevant Services.

They replace prior discussions or communications concerning the same subject, except where expressly incorporated into a subsequent written agreement.